Terms of service
These Terms of Service govern your access to and use of Potella.space, including purchases made through our online store.
Throughout these Terms, “Potella,” “we,” “us,” and “our” refer to Potella.space. “You” and “your” refer to visitors, customers, and other users of our website.
By accessing our website or purchasing from us, you agree to these Terms of Service and our other policies made available through the website.
1. Online Store Terms
By using our website, you confirm that you have the legal capacity to enter into transactions through the site or have any consent required under the laws applicable to you.
You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.
2. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, materials, colors, and other information accurately.
However, colors and appearance may vary depending on photography, lighting, manufacturing variations, and the display settings of your device.
Customers should review the product page and available specifications before ordering, particularly where size, dimensions, capacity, or compatibility is important.
3. Prices and Availability
Product prices and availability may change without prior notice.
We reserve the right to correct typographical errors, pricing errors, inaccurate product information, or other mistakes discovered on the website.
Products may occasionally become unavailable after an order has been submitted. If we cannot fulfill an affected order, we will contact the customer and provide an appropriate resolution, including a refund where applicable.
4. Orders
Submitting an order does not necessarily guarantee acceptance.
We may refuse, limit, or cancel an order when reasonably necessary, including in circumstances involving suspected fraud, unauthorized transactions, incorrect pricing, product unavailability, or information that prevents us from fulfilling the order.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
5. Billing and Account Information
Customers agree to provide current and accurate purchase, billing, shipping, and contact information.
You are responsible for ensuring that your shipping address is correct before submitting an order.
If you discover an error after ordering, contact support@potella.space promptly. We cannot guarantee that an address can be changed after fulfillment or shipment has begun.
6. Shipping
Potella currently offers free worldwide shipping.
Our standard estimated delivery timeframe is 7–14 days. Delivery estimates are provided in good faith but are not guaranteed arrival dates.
International shipments may be affected by customs inspections, carrier operations, local postal networks, weather, holidays, or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
7. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Customers must contact us before sending a return so that the appropriate instructions can be provided.
8. Intellectual Property
Unless otherwise stated, the website and its original content, including branding, written material, graphics, page design, and other protected elements, belong to Potella or are used with appropriate authorization.
Content may not be reproduced, republished, distributed, commercially exploited, or otherwise used in violation of applicable intellectual property rights.
9. Third-Party Services
Certain parts of our store may depend on third-party providers, including payment processors, shipping carriers, analytics providers, and ecommerce technology providers.
The use of third-party services may also be subject to the terms and privacy practices of those providers.
10. Prohibited Uses
You may not misuse the website by attempting to interfere with its security or operation, transmit malicious software, collect information unlawfully, impersonate another person, engage in fraudulent transactions, or use the site for illegal activities.
11. Disclaimer
We aim to maintain accurate and reliable website information. However, information on the site may occasionally contain errors or become outdated.
Except where prohibited by law, we do not guarantee that access to the website will always be uninterrupted, error-free, or available at all times.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Potella will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products where such liability may legally be excluded.
Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded.
13. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website or violation of these Terms.
14. Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
15. Changes to These Terms
We may revise these Terms periodically to reflect changes to our operations, website, services, or applicable requirements.
The version published on Potella.space will be the current version.
16. Contact Information
Questions about these Terms may be sent to:
Potella.space
210-841 McBride Blvd, New Westminster, British Columbia V3L 2C3, Canada
Email: support@potella.space
Phone: +1 (604) 751-3193