Shipping policy

At Potella, we want the delivery process to be clear and straightforward. This Shipping Policy explains our general shipping terms for purchases made through Potella.space.

Free Worldwide Shipping

We currently provide free standard shipping worldwide on eligible orders placed through Potella.space.

There is no standard shipping charge added solely because an eligible order is being delivered internationally.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–14 days

The delivery estimate begins after an order has been successfully processed for shipment.

Please remember that this is an estimated timeframe rather than a guaranteed delivery date.

Delivery times may occasionally be affected by circumstances such as:

Carrier delays
Customs processing
Local postal operations
Severe weather
Public holidays
High-volume shopping periods
Transportation disruptions
Incorrect or incomplete delivery information
Other events outside our reasonable control

Order Processing

After you place an order, we review the information required to prepare it for fulfillment.

Once an order has entered processing or has been transferred for shipment, we may no longer be able to cancel it or change its delivery information.

If you notice an error in your shipping address, contact support@potella.space as soon as possible.

International Orders

Because Potella ships worldwide, international orders may pass through customs or other import procedures in the destination country.

Customs procedures are controlled by local authorities and may result in additional processing time.

Where taxes, duties, import charges, or similar governmental fees apply, their treatment may depend on the destination and applicable law. Customers are responsible for complying with local import requirements unless otherwise stated during checkout.

Tracking

Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched.

Tracking systems sometimes require additional time to display the first carrier update. A lack of an immediate tracking scan does not necessarily mean that the shipment has not been dispatched.

Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information carefully before completing checkout.

If you discover an incorrect or incomplete address after ordering, contact us immediately. We will attempt to assist where reasonably possible, but we cannot guarantee changes once fulfillment has begun.

Additional costs or unsuccessful deliveries resulting from incorrect information provided by the customer may not be covered by Potella where permitted by law.

Delayed Orders

If your order has not arrived within the expected delivery period, please check any available tracking information first.

If tracking does not resolve the issue, contact us at support@potella.space with your order number. Our team will review the available shipment information and assist with the next appropriate step.

Lost or Damaged Shipments

If tracking indicates an unusual delivery issue or your package arrives damaged, contact us promptly.

For damaged deliveries, please retain the packaging and take clear photographs of the package and product. This information can help us investigate the issue and determine an appropriate resolution.

Multiple Packages

Orders containing multiple products may occasionally be fulfilled or transported separately. As a result, items from the same order may arrive in different packages or at different times.

If this occurs, it does not necessarily mean that part of your order is missing.