Contact Us

Contact Potella

Thank you for visiting Potella. Whether you have a question before placing an order, need assistance with an existing purchase, or would simply like more information about one of our products, our customer support team is here to help.

We understand that online shopping works best when customers can easily reach the business behind the store. For that reason, we aim to provide clear and helpful communication throughout your shopping experience.

Customer Support

You may contact us regarding:

  • Product information and general questions
  • Order status and order-related concerns
  • Shipping and delivery questions
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • Address corrections when an order has not yet been processed
  • Website or checkout questions
  • General feedback

For order-related inquiries, please include your order number and the email address used when placing your order. Providing these details helps us locate your purchase and respond more efficiently.

For damaged, defective, or incorrect products, photographs of the item and its packaging may be requested so that we can properly review the issue.

Contact Details

Potella.space
210-841 McBride Blvd
New Westminster, British Columbia V3L 2C3
Canada

Email: support@potella.space
Phone: +1 (604) 751-3193

We recommend contacting us by email when your inquiry concerns a specific order, as this allows you to include your order number, photographs, and any other relevant information in one message.

Before Returning an Item

Please contact us before sending a product back. Items returned without prior instructions may be difficult to identify or process.

Our eligible products are covered by a 30-day return and refund period. Full eligibility requirements and instructions can be found in our Return & Refund Policy.

Shipping Information

Potella provides free worldwide shipping. Estimated delivery time is generally 7–14 days, although customs procedures, carrier delays, severe weather, local delivery conditions, and other circumstances outside our control may occasionally affect delivery times.

We appreciate your business and look forward to assisting you.