Contact information

Business Contact Information

Potella is an online store focused on plant stands, plant display solutions, and complementary products designed to help customers organize and showcase greenery throughout indoor and outdoor spaces.

We believe customers should have clear access to the business they are purchasing from. The information below may be used for general questions, order support, returns, shipping inquiries, and other customer service matters.

Store Information

Store Name: Potella
Website: Potella.space

Business Address:
210-841 McBride Blvd, New Westminster, British Columbia V3L 2C3, Canada

Customer Support Email:
support@potella.space

Telephone:
+1 (604) 751-3193

Order Support

When contacting us about an existing purchase, please include your order number whenever possible.

For issues involving damaged, defective, or incorrect products, we may request photographs or other information needed to review the situation.

Returns

Customers requesting a return should contact support@potella.space before shipping any merchandise.

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please do not send merchandise to our listed business address unless our support team has specifically instructed you to do so. The appropriate return location may differ depending on the order and fulfillment circumstances.

Shipping

Potella offers free worldwide shipping, with estimated delivery generally taking 7–14 days.

Actual delivery times may vary due to destination, customs procedures, carrier operations, holidays, weather, or circumstances outside our reasonable control.